Privacy Policy

Effective October 1, 2026.

1. Who we are and what this policy covers

Family Digital, Inc. (“Family Digital,” “we,” “us”) is a Delaware software development company. This policy explains how we collect, use and share personal information through:

our website at familydigital.ai (the “Site”);
Platform Launchpad and Agent Foundry, our delivery platforms for clients; and
our business communications with clients, prospects and partners.

Client data. When we build or operate software for a client, we process personal information about the client’s own customers and users on the client’s behalf, as its service provider. That information is governed by the client’s privacy policy and our contract with the client, including our Client Services Terms. Contact the client directly about it.

Other entities. This policy does not cover FamilyApp®, Family Digital Foundation™, or our portfolio companies. Each has its own privacy policy.

2. Information we collect

3. How we use information

We use personal information to:

respond to inquiries and prepare proposals;
provide, operate and support our services and Launchpad;
send newsletters and updates you asked for, which you can stop at any time;
manage contracts, billing and our business relationship;
understand how the Site is used and improve it;
protect the security of the Site, Platform Launchpad, Agent Foundry and our systems, and prevent fraud or misuse; and
comply with law and enforce our agreements.

AI tools. We use AI tools, including AI coding agents, to deliver our services. When we use personal information with them, we use providers whose terms prohibit training their models on our inputs and outputs. We do not use personal information to train our own AI models.

4. Cookies and analytics

We use cookies and similar technologies that are necessary for the Site, Platform Launchpad or Agent Foundry to work, such as keeping you signed in. We also use Google Analytics to measure Site traffic, and it sets cookies to do that. You can learn how Google uses this data at policies.google.com/technologies/partner-sites, and opt out with Google’s browser add-on.

We do not use advertising cookies or tracking pixels, and we do not track you across other companies’ websites. You can block or delete cookies in your browser settings. Necessary cookies can’t be turned off without affecting how the Site works.

We treat a Global Privacy Control signal from your browser as a request to opt out of any sale or sharing of your information, although we do neither.

5. How we share information

We do not sell personal information, and we do not share it for targeted advertising. We share it only with:

Service providers that work for us under contract, such as website hosting, email and newsletter delivery, analytics, Slack, cloud infrastructure, AI model providers, accounting and payment processing. They may use it only to provide services to us.
Your organization, for Launchpad activity on its projects.
Professional advisers, such as lawyers and accountants, under duties of confidentiality.
Authorities or others, when the law requires it, or to protect the rights, property or safety of Family Digital, our clients or others.
A successor, if we are involved in a merger, acquisition or sale of assets, subject to this policy.

6. How long we keep information

We keep personal information only as long as we need it for the purposes above:

inquiries from people who don’t become clients: up to two years;
newsletter data: until you unsubscribe, plus a suppression record so we don’t email you again;
client and Launchpad records: for the relationship and up to seven years after, for legal, tax and contract purposes; and
server logs and analytics: up to 14 months.

7. Security

We use administrative, technical and physical safeguards appropriate to the information we hold, including encryption in transit, access controls and limited staff access. No system is completely secure, so we can’t guarantee the security of information you send us.

8. Your choices and rights

Wherever you live in the United States, you may ask us to:

tell you what personal information we hold about you and give you a copy;
correct information that is inaccurate;
delete your information, subject to records we must keep by law or contract; and
stop sending you marketing email. Every newsletter has an unsubscribe link.

To make a request, email privacy@familydigital.ai We may need to confirm your identity first, and we will respond within 45 days. You may use an authorized agent, who must show us your written permission. We will not treat you differently for exercising these rights. If we deny a request, you may appeal by replying to our decision, and we will respond within 60 days.

If your request concerns data we process for a client, we will refer you to that client and help it respond.

9. Children

The Site and Launchpad are for businesses and are not directed to children under 16. We do not knowingly collect personal information from them. If you believe a child has given us personal information, contact us and we will delete it.

10. International visitors

We are based in the United States and store information here. If you contact us from another country, your information will be transferred to and processed in the United States, where privacy laws may differ from yours.

11. Links to other sites

The Site may link to sites we don’t control, including our portfolio companies and clients. Their privacy practices are governed by their own policies.

12. Changes to this policy

We may update this policy. We will post the new version here with a new effective date and, for material changes, notify clients or newsletter subscribers by email.

13. Contact us

Family Digital, Inc.

Attn: Privacy

295 Bendix Road, Suite 260

Virginia Beach, VA 23452

privacy@familydigital.ai

Family Digital

295 Bendix Road, Suite 260, Virginia Beach, Virginia, 23452

Contact: info@familydigital.ai